Refund Policy

Rechdot Technology strives to provide a seamless and reliable experience for all your utility and recharge needs, including Mobile Recharge, Postpaid Bill Payment, DTH Recharge, Electricity Bill Payment, Credit Card Bill Payment, Gift Card purchases, and more. We understand that occasionally, issues may arise that require a refund. This policy outlines the conditions under which refunds will be granted, the process for requesting a refund, and other essential information to ensure transparency and customer satisfaction.

Services Covered

This refund policy applies to the following services provided by Rechdot Technology:

• Mobile Recharge
• Postpaid Bill Payment
• DTH Recharge
• Electricity Bill Payment
• Credit Card Bill Payment
• Gift Card Purchases
• Other Utility Services

Common Issues and Eligibility for Refunds

We aim to resolve any issues promptly and fairly. Refunds may be granted under the following circumstances:

• Failed Transactions: If a transaction fails due to technical issues or errors on our platform, and the amount is deducted from your account, you are eligible for a refund.
• Double Payments: If a payment is made twice for the same service due to a technical glitch or user error, you are eligible for a refund of the duplicate payment.
• Service Not Delivered or Delayed: If the service is not delivered within the promised timeframe or there is a significant delay, you may be eligible for a refund.
• Discrepancies in Billed Amounts: If there is a discrepancy between the billed amount and the amount paid, resulting in an overpayment, you are eligible for a refund of the excess amount.

Refund Request Process

To request a refund, please follow these steps:

1. Initiate the Request: Contact our customer support team via email at support@rechdot.com or call our helpline at 9339671876. Provide details of the transaction, including the order ID, date, and the issue encountered.
2. Required Documentation: Attach any relevant documentation or proof to support your refund request, such as screenshots of the transaction, bank statements, or error messages.
3. Submit the Request: Submit your refund request along with the required documentation. Our support team will review your request and provide an acknowledgment within 48 hours.

Refund Processing Timeframe

Refund requests are processed as quickly as possible. The standard processing times are as follows:

• Initial Review: Our team will review your refund request within 1-2 business days from the date of acknowledgment.
• Approval and Processing: Once approved, refunds will be processed within 3-7 business days if you need a refund to your original payment method. If you need a refund to your wallet, it will be refunded immediately. Wallet balance can be used for the next transaction for any services.

Conditions for Refunds

Refunds will be granted under the following conditions:

• Valid Reasons: Refund requests must be based on valid reasons, such as those outlined in the "Common Issues and Eligibility for Refunds" section.
• Timely Reporting: Refund requests must be submitted within 72 hours from the date of the transaction. Requests submitted after this period may not be considered.
• Accurate Information: Users must provide accurate transaction details and supporting documentation. Incomplete or inaccurate information may result in delays or denial of the refund request.

Method of Refund

Refunds will be issued by default to your wallet. If you need a refund in your original payment method, it will be refunded in the original payment method.

Cases of No Refund

Refunds will not be granted under the following conditions:

• If the service or bill payment is successful.
• If the service or bill payment is pending. Users must wait at least 24 hours for pending transactions to either succeed or fail. If the transaction fails, the user will be eligible for a refund. By default, when any service fails, we immediately refund the amount to the user's wallet, which sometimes may take up to 72 hours.

User Responsibilities

As a user of Rechdot Technology services, you are responsible for:

• Providing Accurate Information: Ensuring that all transaction details, including account numbers and payment amounts, are accurate.
• Timely Reporting: Reporting any issues or discrepancies promptly to enable timely resolution.
• Compliance with Terms: Complying with the terms and conditions of our services, as well as this refund policy.

Dispute Resolution and Complaints

If you are not satisfied with the resolution of your refund request or have a complaint, you can escalate the issue as follows:

1. Contact Support: Email our support team at dispute@rechdot.com or call 9339671876 with your complaint details and previous correspondence.
2. Escalation: If the issue remains unresolved, request to escalate the matter to a senior support representative.
3. Resolution Timeframe: We aim to resolve escalated issues within 7-10 business days. You will receive regular updates on the status of your complaint.

Conclusion

Rechdot Technology is committed to providing excellent customer service and ensuring that our users have a positive experience with our platform. We appreciate your understanding and cooperation in following this refund policy. If you have any questions or need further assistance, please do not hesitate to contact our support team.

Thank you for choosing Rechdot Technology.